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Frequently asked questions

If you haven’t been to one of our concerts before, here are a few tips on what to expect.

What should I wear ?

Never let your wardrobe keep you from a concert! Your experience of the music is what's important, so wear whatever makes you feel comfortable. As you'll see, a lot of concertgoers wear business attire or casual business attire.

Are there any customs that I need to know ?

Although no special knowledge or experience is needed to enjoy an orchestral concert, certain practices have become customary:

  • After the orchestra is seated, the first person to come on stage is the concertmaster (the lead first violinist), who is greeted with applause and who then initiates the tuning process. Next comes the conductor (with or without soloist), who is again greeted with applause. Once the conductor has bowed and turned towards the orchestra, everyone becomes quiet so the music can begin.
  • Silence is the canvas on which music is experienced, so for maximum concentration and enjoyment, the audience should be as quiet as possible. In the sensitive acoustics of Salle Pleyel, even the slightest noise can be a significant distraction. What would normally go unheard in daily life (whispering, humming, tapping, turning pages, etc.) is noticed by everyone around you. Of course, mobile phones and all other electronic devices must be silenced before the performance begins.
  • When should I applaud? The tradition is to clap only at the very end of a piece, no matter how many individual movements there are. The purpose of waiting is to maintain an unbroken atmosphere so that the piece retains its unity and that any spell the music has cast remains unbroken. If you are worried about when to applaud, the safest course is to wait until the conductor has turned around to face the audience and everyone is clapping.

When should I arrive ?

It's a good idea to arrive at least 30 minutes before your concert time. Then you will have plenty of time to pick up your tickets at the counter “places payées” if they were not sent to you, to enjoy the beautiful setting and to read your free concert program.

What if I am late ?

In consideration of our artists and public, late seating will take place during the first appropriate pause in the program at the discretion of management. Certain programs are performed without intermission; in those cases, late seating may not be available at all. For the convenience of latecomers, the performance can be viewed and heard on monitors in a waiting room.

May I take photos or record the music ?

The use of any recording devices, including cameras, is not permitted in the concert hall at any time.

May I bring my children ?

Children should be at least 3 to attend a concert as they should be able to sit quietly through a concert without disturbing other patrons or the artists. Patrons of all ages must have a ticket to enter the concert hall and must sit in the seat indicated. Several concerts are programmed with families in mind. We encourage families to go to our “concerts en famille”.
More here (French only)

What dining options are near Salle Pleyel ?

There are many great restaurants, cafes and bars in the area of the concert hall offering a range of styles from contemporary fine dinning to Italian food, Chinese food, fast-food and so on. Before the concert and during the interlude, you can dine at Café Pleyel, located in the foyer of the Salle Pleyel.

What if I'm unable to attend my performance ?

Tickets may be exchanged. Such exchange is subject to availability. Your tickets must be returned to: Service des relations avec le public, Orchestre de Paris, 252, rue du Faubourg St- Honoré, 75008 Paris, France, to arrive at least 2 working days before the originally booked performance. There is an administration fee of 2€ per ticket (free for subscribers). Additional payment will be required when exchanging for tickets of a higher price.

How can I hear about upcoming concerts ?

You will find all these information on this website. Sign up to our monthly newsletter and stay informed about the latest Orchestre de Paris’ news.
Sign up (French only)

What is a Symphony orchestra ?

A symphonic orchestra is an instrumental ensemble formed with strings instruments (violins, violas, cellos, and double basses), wind instruments (oboes, clarinets, flutes, and bassoons), brass instruments (trumpets, trombones, horns, tubas) and percussions (kettledrum, cymbals, drums ...). Because of the high number of musicians a symphonic orchestra is directed by a conductor.

Find out about our orchestra and programs

Discover our new season 2013/2014

Sample audio clips of the music by choosing a concert in our monthly calendar.
Get deeper insights on Orchestre de Paris and our Music Director Paavo Järvi.
Discover our latest recordings.

Listen to our most prestigious concerts
Coming to Salle Pleyel

Address

Salle Pleyel
252 rue du Faubourg Saint-Honoré
75008 Paris

Subway

  • line 2: Ternes subway station, 200 meters away from Salle Pleyel
  • lines 1, 6 and RER A: Charles de Gaulle-Etoile subway station, 600 meters away from Salle Pleyel

Bus

  • lines 43 and 93 stop at Hoche Saint-Honoré, in front of Salle Pleyel
  • lines 30 and 31 stop at Place des Ternes, 200 meters away from Salle Pleyel

Public parking

  • Hoche parking: opposite no. 18 avenue Hoche (max. height 1.90m)
  • Etoile Wagram parking: 22 bis avenue de Wagram (max. height 1.90m)
  • Ternes: 38 avenue des Ternes. Information +33 (0)1 42 56 13 13
Booking

Single tickets season 2013/2014

  • Online : click here
    No booking fee
  • Phone : + 33 1 42 56 13 13, from 11 am to 7 pm, everyday (except public holidays) and 5 pm on sundays.
    Booking fee: 2€ / ticket
  • Fax : + 33 1 56 35 12 36
    Booking fee: 3€ / transaction
  • Mail : reservations@orchestredeparis.com
    Booking fee: 3€ / transaction
  • Post : for all the concerts. Send your requests to the following address:
    Orchestre de Paris - Service des relations avec le public 252, rue du fbg Saint-Honoré - 75008 Paris - France
    Booking fee: 3€ / transaction
  • At the Salle Pleyel box office Everyday from 12 am to 7 pm (except Sundays and public holidays), for all the concerts, and until 8 pm on concert evenings.

Subscriptions

Those with a subscription will be given priority over other forms of booking. To apply, please use the subscription form available here or sent upon request. Once completed, the form must be sent with your payment to: Orchestre de Paris, Relations avec le public, 252 rue du Faubourg Saint-Honoré, 75008 Paris, France. Alternatively, send by fax to: +33 (0)1 56 35 12 36 or call: +33 (0)1 56 35 12 12
Subscription form

Rush ticket

People under 28, students and senior citizens over 65, with valid identification, can purchase €10 tickets, half an hour before the concert at the Salle Pleyel, subject to availability.

Payment

By credit card – we accept either Visa or Eurocard/MasterCard. Please fill in the order form with your card number, expiry date and the last three digits on the back of your card (the security number) and sign it. The amount billed to your card will depend on the price categories you have chosen. Your signature authorizes us to carry out this transaction.

Exchange policy

  • Tickets may be exchanged. Such exchange is subject to availability.
  • Your tickets must be returned to: Service des relations avec le public, Orchestre de Paris, 252, rue du Faubourg St- Honoré, 75008 Paris, France, to arrive at least 2 working days before the originally booked performance.
  • There is an administration fee of 2 € per ticket exchanged (the exchange is free of charge for subscribers). Additional payment will be required when exchanging for tickets of a higher price.

Terms & conditions

  • A reservation is confirmed only when paid - In any case, tickets cannot be returned, refund or resold.
  • Generally speaking, no replacement ticket will be issued.
  • Customers arriving late will not be able to be admitted into the concert hall until there is a suitable break in the performance (if any) and the availability of their seats cannot be guaranteed.
  • Orchestre de Paris is not liable to you for any claims, damages, compensation losses or expenses as a result of a performance being changed or cancelled after its 1st half.
  • If a performance has to be cancelled, any ticket sold by Orchestre de Paris will be refund within 3 months. The original ticket must be sent to : Service des relations avec le public, Orchestre de Paris, 252, rue du Faubourg St- Honoré, 75008 Paris, France. Tickets sold by other entities (Fnac, Salle Pleyel, travel agencies…, etc.) are subject to their own refund policies and Orchestre de Paris is not responsible for their refund.
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